Privacy Policy

Last updated: 1 September 2026

1. Introduction

BuildMatch Pty Ltd (ABN 83 694 690 698) of 306/8 Point Street, Pyrmont NSW 2009 ("BuildMatch", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This Policy is available on our website and app.

2. Information We Collect

We only collect information reasonably necessary to provide the Platform services, vet applications, facilitate transactions, and comply with law. We collect information you provide directly to us, including:

  • Name, email address, phone number, and business details
  • ABN, licence and insurance details and documents (these are declared by you — we collect them but do not independently verify certificates)
  • Profile information including trade skills and service areas
  • Job postings, bids, estimates, budgets, milestones, variations, and communication between users (including client portal messages)
  • Documents you upload or email into the platform — such as plans, receipts, supplier invoices, contracts, and photos
  • Payment information, processed through secure third-party providers (Stripe). Bank account details used for payouts are stored with restricted access
  • Location (latitude/longitude) when you check in at a site using the site check-in feature and allow your device to share it

We notify you of collection at or before the time we collect your personal information (e.g., via signup forms or in-app notices).

We may also collect information automatically through cookies and similar technologies as described in our Cookie Policy.

3. People Without Accounts (Clients & Guests)

Builders may enter contact details about their own clients (such as a client's name, email, phone number, and site address) to run client portals, quotes, invoices, and reports. We use those details only to provide those features on the builder's behalf.

  • If you view a shared link (for example a client portal, quote, or tender invitation), we collect the information needed to operate that page — for example the email address you confirm to approve items through a portal
  • Documents forwarded to a project's receipts email address are stored against that project and processed as described in section 5, even if the sender does not hold an account
  • Subcontractors may provide referee contact details; we use them only to support the vetting process

If your details have been entered by someone else and you would like access to them, or want them corrected or removed, contact us at contact@buildmatch.au.

4. How We Use Your Information

We only use or disclose your information for the primary purpose of providing the Platform, or for a related secondary purpose you would reasonably expect. We use the information we collect to:

  • Provide, maintain, and improve our services
  • Match builders with suitable subcontractors
  • Vet applications and maintain platform integrity (we review applications and ABN details; licences and insurance are declared by members)
  • Generate documents on your instructions — such as contracts, invoices, and reports
  • Process transactions and send related information
  • Send notifications about jobs, bids, and platform updates
  • Respond to your comments, questions, and requests

5. AI Processing

Some platform features use artificial intelligence to read documents and draft content — for example plan takeoffs, estimate suggestions, receipt and invoice scanning, scope drafting, and CRM drafting tools.

  • When you use these features, the relevant content (for example an uploaded plan, receipt, contract document, or the details you have entered for the feature) is sent to third-party AI service providers to be processed on our behalf. We currently use Anthropic and Google for this
  • These providers process the content to provide the service to us and are not permitted to use it for their own purposes, such as advertising
  • Processing occurs on servers located overseas, including in the United States
  • AI outputs are drafts and estimates for you to review — see the AI Features clause of our Terms of Service

6. Analytics & Error Monitoring

We use:

  • Vercel Analytics and Speed Insights — aggregate, page-level usage and performance statistics
  • Sentry — error monitoring, so we can find and fix faults. This includes a limited "session replay" of a small sample of sessions and of sessions where an error occurs, so we can see what went wrong. Replays mask the text you type and see by default. Error reports may include technical identifiers such as your IP address, and are stored in the United States

See our Cookie Policy for more about these technologies.

7. Information Sharing

We may share your information as necessary for the platform to function (for example, sharing relevant profile and job-related information with other users when you post a job, submit a bid, accept a bid, or arrange a site visit). We do not sell your personal information.

7.1 Service providers, legal obligations, and reporting

We share information with trusted service providers who help us operate the platform. The main categories, with our current key providers, are: payment processing (Stripe), hosting and analytics (Vercel), database and storage (Supabase), email delivery (Resend), error monitoring (Sentry), AI document processing (Anthropic, Google), and accounting integration (Xero, where you connect it). These providers are permitted to process personal information only for the purposes we specify and must protect it.

We may disclose information where required or authorised by law, to respond to lawful requests, or to protect the rights, safety, and integrity of our users and the platform.

We may use and share aggregated, de-identified, or anonymised information (where reasonable) for reporting, insights, and improving our services.

7.2 Cross-border disclosures

Some of our service providers store or process information outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with Australian privacy requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide the platform, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and maintain security and integrity. Executed contract documents and core job records are retained for at least 7 years, in line with our Terms of Service. Other retention periods vary depending on the type of information and why we hold it.

When information is no longer required, we take reasonable steps to delete, de-identify, or securely destroy it.

9. Data Security and Breach Response

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction.

We take reasonable steps to ensure personal information is accurate, up-to-date, and protected from misuse, interference, loss, unauthorised access, modification, or disclosure.

If a data breach occurs that is likely to result in serious harm, we will assess and respond in line with our obligations under Australian privacy law, including notifying affected individuals and relevant authorities where required.

10. Marketing and Your Choices

We only send marketing with your consent or where permitted by law. You can opt out of marketing communications at any time by using the unsubscribe link in our messages or by contacting us. We may still send service-related communications (for example, account, security, or transaction notices).

11. Your Rights

Under Australian privacy law, you have the right to access, correct, or request deletion of your personal information. We will respond to access or correction requests within 30 days (or as required by law). Some records must be kept for legal or record-keeping reasons (for example executed contracts) even after an account closes. Contact us at contact@buildmatch.au to exercise these rights.

12. Age and Eligibility

The platform is intended for individuals aged 18 years or older. We do not knowingly collect personal information from anyone under 18.

13. Complaints

If you believe we have breached Australian privacy law or mishandled your personal information, you may lodge a complaint by contacting us at contact@buildmatch.au.

We will acknowledge your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised "Last updated" date.

15. Contact Us

If you have questions about this Privacy Policy, please contact us:

BuildMatch Pty Ltd (ABN 83 694 690 698)
306/8 Point Street, Pyrmont NSW 2009
Email: contact@buildmatch.au