Privacy Policy

Last updated: January 2026

1. Introduction

BuildMatch ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

We are committed to handling personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This Policy is available on our website and app.

2. Information We Collect

We only collect information reasonably necessary to provide the Platform services, verify users, facilitate transactions, and comply with law. We collect information you provide directly to us, including:

  • Name, email address, phone number, and business details
  • ABN, licenses, and insurance information for verification
  • Profile information including trade skills and service areas
  • Job postings, bids, and communication between users
  • Payment information processed through secure third-party providers

We notify you of collection at or before the time we collect your personal information (e.g., via signup forms or in-app notices).

We may also collect information automatically through cookies and similar technologies as described in our Cookie Policy.

3. How We Use Your Information

We use the information we collect to:

We only use or disclose your information for the primary purpose of providing the Platform, or for a related secondary purpose you would reasonably expect.

  • Provide, maintain, and improve our services
  • Match builders with suitable subcontractors
  • Verify user credentials and maintain platform integrity
  • Process transactions and send related information
  • Send notifications about jobs, bids, and platform updates
  • Respond to your comments, questions, and requests

4. Information Sharing

We may share your information as necessary for the platform to function (for example, sharing relevant profile and job-related information with other users when you post a job, submit a bid, accept a bid, or arrange a site visit). We do not sell your personal information.

4.1 Service providers, legal obligations, and reporting

We may share information with trusted service providers who help us operate the platform (for example: hosting, analytics, customer support tools, email/SMS delivery, payment processing, fraud prevention, and identity/verification services). These providers are permitted to process personal information only for the purposes we specify and must protect it.

We may disclose information where required or authorised by law, to respond to lawful requests, or to protect the rights, safety, and integrity of our users and the platform.

We may use and share aggregated, de-identified, or anonymised information (where reasonable) for reporting, insights, and improving our services.

4.2 Cross-border disclosures

Some of our service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with Australian privacy requirements.

5. Data Retention

We retain personal information only for as long as reasonably necessary to provide the platform, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and maintain security and integrity. Retention periods vary depending on the type of information and why we hold it.

When information is no longer required, we take reasonable steps to delete, de-identify, or securely destroy it.

6. Data Security and Breach Response

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction.

We take reasonable steps to ensure personal information is accurate, up-to-date, and protected from misuse, interference, loss, unauthorised access, modification, or disclosure.

If a data breach occurs that is likely to result in serious harm, we will assess and respond in line with our obligations under Australian privacy law, including notifying affected individuals and relevant authorities where required.

7. Marketing and Your Choices

We only send marketing with your consent or where permitted by law. You can opt out of marketing communications at any time by using the unsubscribe link in our messages or by contacting us. We may still send service-related communications (for example, account, security, or transaction notices).

8. Your Rights

Under Australian privacy law, you have the right to access, correct, or delete your personal information. We will respond to access or correction requests within 30 days (or as required by law). Contact us at contact@buildmatch.au to exercise these rights.

9. Age and Eligibility

The platform is intended for individuals aged 18 years or older. We do not knowingly collect personal information from anyone under 18.

10. Complaints

If you believe we have breached Australian privacy law or mishandled your personal information, you may lodge a complaint by contacting us at contact@buildmatch.au.

We will acknowledge your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: contact@buildmatch.au